Dedicated and motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. I have helped companies increase profits and improve their reputation through innovative customer service solutions, never saying no, and not closing an interaction until satisfaction is achieved.
Researcher at Healthlink Dimensions in Atlanta, Georgia | 2016-Present
Collecting data on doctors and consolidating information into actionable items and reports. Compiling and analyzing statistical data using modern and traditional methods to collect it.
Photographer Chanel+Cat Photography in Atlanta, Georgia | 2013-Present
I have worked with some of the top companies – Nivea, Domino’s, Dunkin’ Donuts, Five Star, Buddy Fruits, Kraft Heinz, Kellogg’s, XXI Century Canvas, Caprisun, Frank’s Red Hot Sauce, French’s, Isotoner, F’real Milkshakes, Quaker Oatmeal, Altos Tequila, Marriott, IHG, Bulleit, Chobani, Skinny Cow, Chipotle, KFC, DoorDash, Zaggatt, and many more, to generate customized images exclusively for their brand.
Real Estate Photographer at Virtuance in Atlanta, Georgia | 2016-2019
Photographing houses, buildings, and businesses for different kinds of marketing purposes. Working with real estate agents and home owners who are selling a house or condo apartment; sometimes with commercial real estate companies wishing to advertise their properties; sometimes with businesses – such as resorts and hotels, restaurants and nightclubs, gyms and yoga studios, etc. – who need photographs of their brick and mortar businesses for their websites and other promotional materials. On occasion I have worked with home stagers and interior designers needing images for their own promotional materials. In sum, my job is to capture, in the most attractive and faithful manner, the best features of any given property.
Customer Service Representative at US Payments in Tulsa, OK 2012-2013
Resolve customer complaints via phone or email. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Calculate charges and process billing or payments.
Assistant Manager at FreshBerry Frozen Yogurt Café in Jenks, OK | 2007-2011
Assist the Retail Store Manager in planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g. sales processes, orders and payments). Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory. Evaluate employee performance and identify hiring and training needs. Supervise and motivate staff to perform their best. Coach and support new and existing Sales Associates. Monitor retail operating costs, budgets and resources. Suggest sales training programs and techniques. Handle complaints from customers. Create reports, analyze and interpret retail data, like revenues, expenses and competition. Conduct regular audits to ensure the store is presentable. Make sure all employees adhere to company’s policies and guidelines. Act as our store’s representative and set an example for staff.
Front Desk Receptionist at Sky Fitness & Wellbeing in Jenks, OK | 2009-2011
Conducting new membership sales activities and actively ensures the retention of existing members through maintaining positive member relationships. Increase new membership sales. Increase member retention. Ensure integration of new members into Sky’s fitness programs and other offerings. Ensure adherence to Sky membership and sales guidelines Responsibilities. Conduct sales tours with prospective members. Assess prospective member needs Generates external leads/prospects. Implements plans and vehicles to secure sales leads outside of the facility. Resolves member problems and issues. Serves as liaison to the Fitness Department to ensure that members are satisfied with the personnel and programs. Maintains personal relationship with member after joining. Accurately process member change requests.
- Interpersonal and communication skills
- Experience with recruiting and performance evaluation processes
- Attention to detail
- Typing speed and accuracy
- Excellent knowledge of correct spelling, grammar and punctuation
- Organization skills, with an ability to stay focused on assigned tasks
- Creativity, self motivation, networking and communication skills, and technical expertise
- Customer Service
High School Diploma from Broken Arrow High School – 2010
Tulsa Technology Center – Emergency Medical Technician – 2010
Tulsa Community College – Radiology – 2011